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2023: a Year Overview with Webitel

Summary of the year with Webitel

2023 is coming to an end. It’s a good time to make a summary of the year. We are happy that we managed to carry out 4 grand platform updates, implement various projects, present the company at London Tech Week, start a couple of international projects, and make a road map for the upcoming year. Let’s review the most important Webitel’s achievements:

  • start of Audit, the perfect application for evaluating calls and agents

  • new interface for Workspace, the convenient app for agent work

  • a possibility to log in through external services

  • improvement of low-code Flow manager constructor 

  • expanded possibilities for working with email

  • improvement of voice services and statistics settings

  • omnichannel contact center: simultaneous processing of calls and chats

  • manual distribution of incoming requests – more freedom and responsibility for agents

  • improvement of Progressive and Predictive dialers

  • start of the “Contacts” section for working with the subscriber base

  • update of all applications for more convenient use of Webitel’s services.

We are grateful to our colleagues for their engagement and bold ideas, to our partners – for their support, and to our customers – for their trust and sincere feedback, which always help us to become better and build the best communication platform for contact centers. See you in 2024! We are sure, it will be challenging, interesting, and successful.

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