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Helping brands across industries achieve their goals 

Innovative software products to build awesome client service and scale business at once. Take advantage of combining call, chat, and voice services in a powerful contact center platform

Webitel products for efficient contact center running

History of Communications

  • Call recordings with the possibility of playing, commenting, exporting to CSV, and downloading

  • Selection of recordings storage period 

  • Conversation search by extended parameters and key words

  • Call markup with the ability to add comments and transcribe voice into text

  • Visualization of call statistical information 

  • Advanced opportunities for customer service monitoring, and improvement

Analytics & Reporting

  • A built-in analytics module with flexible settings for customized reports

  • Detailed call, chat, agent, and workflow statistics for the selected period

  • Powerful tools to analyze call data, agent performance and key indicators of call center work

  • Detailed reports based on the specified metrics

  • 30 ready-made widgets to visualize results, and individual reports on request

Customizable Workspace

  • Smooth handling of all communications in one interface

  • The adjustable working environment for convenient agents' work

  • Different modes for call and chat processing: answer, hold, transfer, conference

  • Real-time dashboards on the contact center state

  • Easy access to agent's statuses, pauses, and personal productivity

Supervisor and Auditor apps

  • Supervisor, a web application for monitoring and managing agents' work

  • Full access and control over queues, agents, and active calls

  • A special mode for call listening to keep an eye on client service and help newbies advise customers

  • Extended filters to manage statistical data for displaying

  • An Auditor module for evaluating employees' performance: creating questionnaires, marking quality, calculating ratings, and much more

Are you eager to strengthen your market presence and improve brand communications?

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