Webitel Featured in the Fintech Catalog 2026

We are pleased to announce Webitel's participation in the Fintech Catalog 2026. The issue is an annual study of the Ukrainian fintech market and business landscape, including a detailed company overview and commentary from leading industry experts. We are grateful to the catalog authors and partners for the opportunity to showcase Webitel’s global experience in automating contact centers and communications.

Speaking about fintech market trends, researchers and analysts highlight the following factors that have influenced the fintech and other business industries: the dynamic spread and implementation of AI technologies, active digitalization, and, at the same time, strengthened regulatory policy, global instability, and the rise of cyber threats. Despite numerous challenges, Ukrainian fintech companies and institutions continued to grow, develop, cooperate, implement innovations, and launch ambitious projects.

Fintech market overview

What are the most interesting takeaways from this year's study? Let’s look at numbers.

According to the catalog survey, the number of market participants has increased by 18%, and now includes 313 companies. Meanwhile, 88% of the total have passed the break-even point, and 86% use exclusively their own funds to finance their activities. Moreover, 74% of representatives reported business growth during the year. The share of enterprises operating internationally has also increased, from last year's 38% to 47%. The most popular markets for exporting fintech services were the EU and other European countries, the US, Asia, the UK, and the Middle East.

As for the company development stage, 32% of respondents consider themselves mature companies, 57% claim business scaling, and 9% report the start of sales. Most market participants lean on business strategies focused on innovation, scale, flexibility, partnerships, and global expansion.

Leading fintech segments

The top three fintech market areas included “Technology and Infrastructure” (32%), “Payments/Money transfer” (13%), and “Insurtech” (7%). The segments “Regtech”, “Personal finance,” and “LegalTech” have equal market shares — 6%. Webitel is a participant in the “Technology and Infrastructure” sector, which has been holding leading positions and demonstrating stable growth for several years in a row. This tendency highlights the industry's need for reliable software architecture, process automation, cloud services, and flexible technology solutions.

Key technologies

According to research, API remains the most widespread technology, used by 70% of market participants. Our specialists also admit this tendency among customers. API-based integrations and services are often one of the core requirements for companies when building enterprise ecosystems and products. Other leading technologies include AI (49%), chatbots (39%), and cloud services (39%), which have been a common choice for companies over the past few years. Most of the surveyed companies identify Artificial Intelligence (88%) and API (60%) as the most promising technologies for the fintech market.

We want to thank catalog authors and partners for a precise market overview and inspiring industry insights. Our team appreciates the opportunity to represent the Technology and Infrastructure sector, share Webitel’s expertise, and participate in shaping the fintech and business ecosystem in Ukraine. We are proud to deliver unique and innovative software products and services that help local and global brands automate contact centers, build flawless omnichannel communications, interact with clients more effectively, and achieve noticeable business results.

How can we help you? Webitel’s platform is designed to organize smooth contact center work, automate routine operations, and enable omnichannel customer communication. We provide seamless integrations with various services and apps via REST API, Mobile SDK, SQL, Webhook, and connectors. Webitel’s products and services allow you to combine in a single place: - efficient processing of client requests (telephony, chats in messengers, website and app inquiries, reviews) with a capacity to handle 1 mln+ customer requests daily within a contact center, - automation of contact center processes, workflows, and tasks, - easy integrations with CRM of any kind, websites, apps, custom software products, - AI technologies in customer service and service level evaluation, - custom chatbots and voicebots, - managing agents, teams, tasks, and KPIs, - detailed contact center statistics, analytics, and call history, - service desk with customizable settings. Contact us to learn more about platform services with customizable functionality for your contact center.