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Low-code Platform for Contact Center Automation

Discover the freedom to create and manage processes and communications in minutes. Let's build brilliant omnichannel engagement through calls, chats, emails, websites, apps, and voice bots

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Our superpowers to make your business thrive


Crafted functionality for quick creation and implementation of customer service scenarios of any complexity


A single interface to effectively manage communications across all channels: calls, chats, emails, websites, and apps


Customizable tools to configure and easily transform all workflows according to current needs and business goals


Smooth adaptation to projects of any size and purpose: launching a startup, scaling a business, or entering new markets

Created to exceed expectations. One platform for all contact center needs

Omnichannel Call Center

Omnichannel Call Center

  • 360° interaction with customers across all possible communication channels

  • Automated processing of inbound and outbound lines using intelligent routing

  • Reliable architecture to handle millions of calls and chats per day

  • Unlimited number of calls and agents

  • Personalized functionality configurations to minimize the agents' idle time and maximize call center productivity

  • Call recordings with the ability to play, comment and convert conversations to text

  • Cloud and On-Prem installation

AI Dialers

AI-powered dialing modes for efficient call campaigns and call center tasks

  • Preview Dialer – the system reserves an agent before the call, so the agent has enough time to get acquainted with the customer’s profile

  • Progressive Dialer simultaneously calls the agent and one or more customers to achieve the highest possible connection rate

  • Predictive Dialer is the most powerful dialing mode that analyzes call statistics and forecasts the number of successful connections per agent, helping to provide maximum contact center productivity. 

  • Outbound Tasks is a special system mode allowing you to send Email, SMS, or HTTP APIs automatically.

AI Dialers
Chat Platforms

Chat Platforms

  • Quick launching of chatbots, chat centers, and website chats in corporate style with customized buttons and functional menu 

  • 24/7 virtual assistants for business on WhatsApp, FB Messenger, Telegram, Viber, and website

  • Managing communications through all chats in one window

  • Bringing all information from chat channels into the CRM system

  • Extensive options for incredible customer interaction: sending files, emojis, invitations, voice messages, or ordering callback directly from the chat

  • Starting simple chatbots from 1 day

Voice Bots

  • Effective communications without agents

  • For any type of business tasks: informing, surveys, sales

  • Latest speech synthesis and recognition technologies

  • Complex IVR menus with CTA

  • Unobtrusive interaction with customers with different options: simulating a "live conversation", switching to an operator, sending messages and emails

  • Personalized audio files for greetings and voice tasks

  • Scheduled campaigns with various customer service scenarios

  • Unlimited opportunities for telemarketing

Voice Bots
voice bots settings
voice bots in whatsapp
auto informer
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Webitel Integrations

Expand opportunities for your business. Easy integration with your favorite applications, systems, and services through REST API, Webhooks, SQL, Mobile SDK, and connectors 

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Visible results after platform launching


Faster call processing


Average agent productivity 


Processing of customer requests


Calls and chats per day within one company

Trusted by the Greatest

pasha bank
asia finance group

Hear It from Our Customers

Webitel_Customer testimonial ATB
“Income in the retail business largely depends on customer loyalty. That’s why it was so important for us to find an optimal solution for call center automation, our main channel of direct communication with the consumers. Webitel Call Center product completely met our company's hotline service requirements”

Oleksandra Kulikova, Head of Information Management Department, ATB Corporation

With the right platform, everything is possible. Let's make a great project together

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