We are happy to introduce a platform update full of novelties for a more personalized customer experience. Let’s start with the most interesting ones. New functionality now includes Timeline, the history of calls and chats in the Contact’s card. This feature will allow you to interact with customers more professionally and solve clients’ requests quickly. In the 24.04 version, we’ve also added 2FA, two-factor authentication, to provide more security for platform users.
All contact center services have been upgraded to improve general performance as well as call and chat processing. Our team has implemented the iFrame application, a new feature allowing to start dialogue forms directly from Workspace. For agents' convenience, we've also added hotkeys to manage calls and dialogue forms. Good news for Apple macOS users: we have added support for calls in Safari. The next big thing is the possibility of connecting any external chats to Webitel’s platform. Thus, companies get a chance to expand communication channels with customers.
Other updates have been made to the Contacts (interface forms update), History (access to statistics and import features improvement), Supervisor (filter upgrade), and Admin sections (new features to manage agents’ statuses) to improve overall application operation. The Flow Manager constructor have been enhanced, particularly in the Email, Export, and UserInfo applications. Our developers also have improved chat stability in mobile networks and changed the algorithm for working with files. Traditionally, we’ve updated app localization, system security, and technical documentation on new platform version. Feel free to contact our managers to learn more about recent updates and how to implement new features into your daily contact center workflows.
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