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Looking for a Business Analyst


Business Analyst wanted for Webitel team

Our team is growing, and we are currently looking for a business analyst to work on partner projects related to the implementation of Webitel communication platform products and Creatio CRM system. It would be great if our ideal candidate met the following:


Skills:

  • Experience 1+ year

  • Analytical mindset and developed logical thinking

  • Languages: English (at least intermediate), Russian

  • Ability to act independently, make decisions

  • Communication skills, presentation skills

Responsibilities:

  • Perform interface configuration of the system, without programming

  • Prepare technical tasks for the development team

  • Carry out training for customers on the implemented functionality

  • Work with the product development team on project solutions

  • Interview and train clients for Creatio

  • Coordinate business cases in the system with the customer

  • Conduct business logic testing in various projects

  • Analyse and collect feedback from the client based on the results of joint testing

Will be a plus:

  • Higher education (or incomplete higher education): technical university or technical specialty, specialized courses

  • Experience in training and presentations

  • Experience in automating a new business process in an existing system

  • Experience in implementing IT projects/improvements to external customers (preferably)

  • Experience in manual/user testing (desirable)

  • Knowing the business processes of the contact center

  • Experience in working with CRM or ERP systems as well as working with BPMN 2.0

We offer:

  • Training and international certification for products of the best CRM platform

  • Participation in interesting projects for various business sectors

  • Work in a young, united team.


We also consider candidates who don’t meet all the requirements but have a strong willingness to learn and participate in challenging business projects. Please send your CV marked ‘Business Analyst’ and your name to m.kadatska@webitel.com


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