Our superpowers to make your business thrive
Low-code
Crafted functionality for quick creation and implementation of customer service scenarios of any complexity
Omnichannel
A single interface to effectively manage communications across all channels: calls, chats, emails, websites, and apps
Flexibility
Customizable tools to configure and easily transform all workflows according to current needs and business goals
Scalability
Smooth adaptation to projects of any size and purpose: launching a startup, scaling a business, or entering new markets
Created to exceed expectations. One platform for all contact center needs
Omnichannel Call Center
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360° interaction with customers across all possible communication channels
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Automated processing of inbound and outbound lines using intelligent routing
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Reliable architecture to handle millions of calls and chats per day
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Unlimited number of calls and agents
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Personalized functionality configurations to minimize the agents' idle time and maximize call center productivity
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Call recordings with the ability to play, comment and convert conversations to text
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Cloud and On-Prem installation
AI Dialers
AI-powered dialing modes for efficient call campaigns and call center tasks
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Preview Dialer – the system reserves an agent before the call, so the agent has enough time to get acquainted with the customer’s profile
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Progressive Dialer simultaneously calls the agent and one or more customers to achieve the highest possible connection rate
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Predictive Dialer is the most powerful dialing mode that analyzes call statistics and forecasts the number of successful connections per agent, helping to provide maximum contact center productivity.
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Outbound Tasks is a special system mode allowing you to send Email, SMS, or HTTP APIs automatically.
Chat Platforms
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Quick launching of chatbots, chat centers, and website chats in corporate style with customized buttons and functional menu
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24/7 virtual assistants for business on WhatsApp, FB Messenger, Telegram, Viber, and website
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Managing communications through all chats in one window
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Bringing all information from chat channels into the CRM system
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Extensive options for incredible customer interaction: sending files, emojis, invitations, voice messages, or ordering callback directly from the chat
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Starting simple chatbots from 1 day
Voice Bots
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Effective communications without agents
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For any type of business tasks: informing, surveys, sales
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Latest speech synthesis and recognition technologies
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Complex IVR menus with CTA
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Unobtrusive interaction with customers with different options: simulating a "live conversation", switching to an operator, sending messages and emails
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Personalized audio files for greetings and voice tasks
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Scheduled campaigns with various customer service scenarios
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Unlimited opportunities for telemarketing
Webitel Integrations
Expand opportunities for your business. Easy integration with your favorite applications, systems, and services through REST API, Webhooks, SQL, Mobile SDK, and connectors
Visible results after platform launching
40%
Faster call processing
85%
Average agent productivity
100%
Processing of customer requests
3M
Calls and chats per day within one company
Trusted by the Greatest
Hear It from Our Customers
“Income in the retail business largely depends on customer loyalty. That’s why it was so important for us to find an optimal solution for call center automation, our main channel of direct communication with the consumers. Webitel Call Center product completely met our company's hotline service requirements”
Oleksandra Kulikova, Head of Information Management Department, ATB Corporation
